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Shipping & Returns

Shipping & Returns

Our goal is complete customer satisfaction.

For a full refund or exchange:

If you are dissatisfied with your purchase for any reason:

  1. Call us at (800) 544-5858 to obtain a return authorization number.
  2. Pack the item in its original condition in the original manufacturer's packaging.
  3. Ship it back to us within seven days of receipt.
  4. All parts returned are charged a 20% restocking fee.

Returns without a return authorization number are subject to a 20% restocking fee or refusal.

Exception:

Vacuum cleaner bags and parts, industrial sewing machine parts, software, and literature may not be returned.

Shipping Policy

Only $6.95 shipping on all regular orders.*

Shipping price policy:

$6.95 shipping and handling charge on orders in the contiguous United States (excepting Hawaii and Alaska).
Extra charge applies for machinery over 150 lbs or products that need special crating and to items shipped outside the continental US. (Fully assembled industrial sewing machine require special crating. Knocked down industrial sewing machines do not.)
* Fuel surcharge may apply on overweight items. Consumer will be notified prior to shipment.

 

Please call us with any questions about the general policy or a specific order.

(800) 544-5858

 

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